Refund and Returns
Returns & Refunds
At Studio Kicks, we want you to shop with confidence. If you’re not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition, returned in their original packaging, and include all original tags, labels, accessories, and any other included contents.
Items that have been worn, damaged, washed, altered, or are missing parts of the original packaging may not qualify for a refund.
Return Process
To start a return, please contact our customer support team at support@studiokicks.com.
Once your request has been approved, you will receive detailed return instructions.
Unless your item is faulty, damaged, or incorrect, the cost of returning the item is the responsibility of the customer.
Refunds
After your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping costs are non-refundable unless the return is the result of our error or a defective product.
Exchanges
If you would like a different size, colour, or product, we recommend placing a new order and returning your original purchase. This allows us to process your request as quickly as possible while ensuring product availability.
Non-Returnable Items
Returns cannot be accepted for items that have been used, damaged, altered, returned without their original packaging or accessories, returned after the 14-day return period, or marked as non-returnable or final sale.
Sale Items
Price adjustments or partial refunds cannot be provided if an item goes on sale after your order has been placed.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at support@studiokicks.com. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact our customer support team.
Email: support@studiokicks.com
