FAQ

Which payment methods do you accept?

We offer a wide range of secure payment options to make checkout as convenient as possible. Depending on your location, available payment methods may include iDEAL, PayPal, Apple Pay, Google Pay, Visa, Mastercard, American Express, Klarna, Bancontact, and other trusted payment providers displayed during checkout.

Can I change or cancel my order?

Once an order has been placed, we begin processing it as quickly as possible to ensure fast dispatch. For this reason, we are generally unable to modify or cancel orders after they have been submitted.

If you have just placed your order and need assistance, please contact us as soon as possible at support@studiokicks.com. While we will always do our best to help, we cannot guarantee that changes or cancellations will still be possible.

What happens if my order is delayed?

Although we aim to dispatch every order as quickly as possible, occasional delays may occur due to high demand, courier issues, customs processing, or other unforeseen circumstances.

If your order is affected, we will keep you informed by email and work to resolve the situation as quickly as possible.

There is an issue with my order. What should I do?

We’re sorry to hear that something isn’t right with your order.

Please contact our customer support team at support@studiokicks.com, including your order number and a brief description of the issue. We’ll investigate the matter promptly and work with you to find the best possible solution.

Do you offer discounts or promo codes?

Yes. We regularly offer exclusive promotions, discount codes, and early access to selected collections.

To stay up to date, subscribe to our newsletter and follow us on our social media channels to receive the latest offers, new arrivals, and exclusive promotions.

Why was my payment declined?

To help protect our customers and prevent fraudulent transactions, all payments are processed using secure verification methods, including 3D Secure where applicable.

If your payment was declined, please check that your payment details were entered correctly, sufficient funds are available, your bank has approved the transaction, and your chosen payment method supports online purchases.

If the issue continues, we recommend contacting your bank or trying an alternative payment method.